Managing your online Reputation is critical today with your Prospects.
Over 70% of Buyers today state they check out online recommendations and reviews of companies and product before they buy. If you have good reviews, that will only increase the likelihoodood of you capturing more business. If the reviews are negative and you don’t answer them that will result in you not getting that new business.
Good Customer Service is expected and rarely gets a mention.
Poor Customer Service gets bad reviews.
Excellent Customer Service earns Rave Reviews and Recommendations.
No matter the case, you need to be listening to the online world for any reviews posted anywhere about your company or solutions. We can help you set up a listening program.
Once you find a review about your company you need to take action and post a reply.
There are also ways to take action on false reviews that your competition sometimes will have posted on your business. We can help there too.
Creating a custom Reputation Management Campaign that will push down negative stories and reviews in organic search results and reviews sites is something we have a track record in doing. We can help you get started in managing your online reputation.
As an added benefit, having online reviews helps improve your SEO and especially LOCAL SEO when reviews are left on your fully branded and optimized Google My Business Page.
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